Privacy Policy

Effective date: 06.08.2025

This Privacy Policy describes how Zsuzsanna Tóth autonomo, established in the Canary Islands, Spain (address: Calle Puerto de la Cruz 11., 38418 Toscal – Longuera, Los Realejos Santa Cruz de Tenerife, tax ID: Z0071282-X) processes and protects your personal data when you visit and use our website www.privielle.com (the “Site”).

Zsuzsanna Tóth (autónomo), Sole Proprietor Registered in Spain

Tax Identification Number (NIF): Z0071282-X

EORI Number: ESZ0071282X

Company Registration Number: 894900415863.1

Privielle.com sells digital travel guides (PDFs) and curated information packs. We do not sell or book trips directly. All purchases are processed through Stripe, and confirmation emails with download links are sent via MailerLite.

1. What Personal Data We Collect

When you interact with us through our Site, we may collect the following personal data:

• Full name
• Email address
• Billing address and country
• IP address and device data
• Purchase history
• Email engagement (open/click behavior, if subscribed)

2. Why We Process Your Data

We only collect and process personal data where we have a legal basis to do so. These include:

3. Who We Share Your Data With

We work with third-party service providers who help us run our business. These providers may process your personal data on our behalf:

• Stripe Payments Europe Ltd. – Payment processing
  Company Name: Stripe Payments Europe, Limited
  Registered Office: C/O A&L Goodbody, IFSC, North Wall Quay, Dublin 1, Ireland
  Company Registration Number: 513174 (a company registered in Ireland)
  Website: www.stripe.com
  Contact Email: info@stripe.com (or Stripe’s official customer support)
  
• MailerLite UAB – Email communications and automation
  UAB “MailerLite”
  Paupio 28, Vilnius, Lithuania
  VAT ID: LT100007448516
  Website: https://mailerlite.com
  Data Processing Activities Related to Data Management:
  Email list management, automated delivery of free educational materials, newsletter distribution
  
• Hostinger, UAB – Website hosting
  HOSTINGER operations, UAB
  Švitrigailos str. 34, Vilnius 03230 Lithuania
  Phone: +37064503378
  Email: domains@hostinger.com

All partners are GDPR-compliant and provide adequate data protection guarantees.

4. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined above:

• Billing and tax-related data: up to 6 years, as required under Spanish law (Ley General Tributaria)
• Purchase-related data: up to 1 year
• Newsletter subscribers: until you unsubscribe

5. Your Rights Under the GDPR and LOPDGDD

As a data subject, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (under certain conditions)
• Withdraw your consent at any time
• Object to processing based on legitimate interest
• File a complaint with the Spanish Data Protection Agency (AEPD)

To exercise your rights, contact us at: susanatoth@privielle.com

6. Cookies and Tracking

Our Site uses cookies to improve functionality, understand user behavior, and personalize experiences. You can accept or decline non-essential cookies via our cookie banner. For full details, please read our separate Cookie Policy.

Users may disable cookies at any time via their browser settings.

Cookies used:

• Performance: _tawkuuid, ss, tawkUUID, webforms, TawkConnectionTime
• Analytics: _gat, ga, __tawkuuid, _gid
• Marketing: ads/ga-audiences, collect, fr, tr
  

All visitors are affected. Cookies are typically stored for 30 days, in some cases 90.

For cookie deletion instructions, refer to your browser’s privacy or security settings.

7. Where Your Data Is Stored

Your data may be stored on servers located in the EU or in third countries with adequate protection (e.g., via Standard Contractual Clauses).

8. Data Security

We implement industry-standard security measures (SSL encryption, access control, etc.) to ensure your data remains secure. However, no online transmission is 100% secure.

9. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: susanatoth@privielle.com

10. Supervisory Authority

If you feel your data has not been handled properly, you may lodge a complaint with the:

Agencia Española de Protección de Datos (AEPD)
Website: https://www.aepd.es
Phone: +34 901 100 099 / +34 912 663 517

Please note that if your complaint is rejected, you may initiate proceedings with a governmental consumer authority or a local mediation board at the following contacts:

Dirección General de Consumo del Gobierno de Canarias

(General Directorate for Consumer Affairs of the Government of the Canary Islands)

• Address: Avenida de Anaga, 35, Edificio de Servicios Múltiples I, 8th Floor, 38071 Santa Cruz de Tenerife
• Phone: +34 922 475 400
• Fax: +34 922 247 625
• Website: https://www.gobiernodecanarias.org/consumo/
  

Spanish Data Protection Authority (AEPD):

• Address: C/ Jorge Juan, 6, 28001 Madrid, Spain
• Phone: +34 901 100 099 / +34 91 266 35 17
• Email: internacional@aepd.es
• Website: https://www.aepd.es

European Data Protection Board (EDPB):

• Website: https://edpb.europa.eu

Oficina Municipal de Información al Consumidor (OMIC) de Los Realejos

(Local Consumer Information Office of Los Realejos)

• Address: Calle El Medio Arriba s/n, corner of Plaza Viera y Clavijo, 38410 Los Realejos
• Phone: +34 922 34 62 34
• Email: omic@losrealejos.es
• Opening Hours: Tuesday, Wednesday, Thursday: 09:00 – 13:00

Appointment required. You can book through the following methods:

• Online: Appointment booking
• Phone: +34 922 34 62 34
• Email: omic@losrealejos.es

We respect the privacy rights of visitors to our website. To protect your personal data, we have implemented the following data protection measures in accordance with applicable data security and privacy regulations. We are committed to complying with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation or GDPR).

In short:

• Your data privacy is important to us—always has been, always will be!
• We only collect personal data lawfully and store it securely.
• We never share your data with third parties without legal basis.
• We only send marketing content (e.g., newsletters) with your explicit consent, and you can unsubscribe at any time.
  

This Privacy Policy applies to all services or cases in which it is specifically referenced.

This Privacy Policy is an inseparable part of the Terms and Conditions related to our services and should be interpreted and applied accordingly.

Direct link to this Terms and Conditions: xxx

Purpose of Data Processing

Users may provide data via the Website in the following ways:

1. By browsing the Website: Non-identifiable data such as cookies and technical logs may be recorded.
   
2. By subscribing to free resources or newsletters: Users voluntarily provide their name and email address.
   
3. By purchasing a course or training: Users provide data necessary to access and complete the course.
   

Data Controller

Business name: Zsuzsanna Tóth, Sole Proprietor (Autónomo)
Address: Calle Puerto de la Cruz 11., Longuera, Los Realejos, 38410, Santa Cruz de Tenerife, Spain
Tax ID: Z0071282-X
EORI Number: ESZ0071282X
Contact email: susanatoth@privielle.com
Data Protection Officer: Zsuzsanna Tóth

Method of Data Collection

We collect personal data through the following interactions:

• Newsletter/Free Course Registration: Name and email address
• Customer Service Inquiries (via contact page): Full name, phone number, and email address
• Blog Commenting: First name and email address (not used for other purposes)
• Purchases: Full name, email address, phone number, billing name and address, and tax ID/VAT number (if applicable), and optionally, shipping address
  

Technical logs recorded may include user agent, IP address, and timestamp.

Third-Party Services and Processors

We use the following data processors to help deliver our services:

• Meta Platforms Ireland Ltd. – Ad performance tracking
• MailerLite (UAB) – Email list management and newsletter distribution
• Stripe Payments Europe, Ltd. – Payment processing
• Szabó-Fehér Ágnes E.V. (Hungary) – Administrative support
• Pócsik Emese E.V. (Hungary) – Technical support
  

No personal data is shared beyond these processors unless legally required.

Your Data Rights

As a data subject, you have the right to:

1. Request information about your personal data being processed.
2. Request correction of inaccurate data.
3. Request deletion of your data (except when legally required to retain it).
4. Object to data processing under specific circumstances.
   

All requests must be submitted in writing to susanatoth@privielle.com . Telephone requests are not accepted. We will respond within 30 days.

If you’ve entered a contractual relationship with us, we are legally required to retain your billing information for 8 years, in accordance with tax and accounting regulations.

Applicable Laws

• EU GDPR – Regulation (EU) 2016/679
• Spain’s Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD)
• Spain’s Law 34/2002 on Information Society Services and E-Commerce (LSSI-CE)
• Hungarian Act CXII of 2011 on Information Self-Determination and Freedom of Information
• Hungarian Acts on Records, Public Archives, and Document Management
• Act CVIII of 2001 on Electronic Commerce
• Act C of 2003 on Electronic Communication